Delivery & Returns
DELIVERY
PRINT ONLY ORDERS:
Prints are board backed and cellophane wrapped, prior to flat packing in rigid board packaging. Prints are posted with 2nd class Royal Mail (FREE Delivery). We are happy to mail prints with either first class mail, or recorded delivery for an extra charge.
MOUNTED PRINT ORDERS:
Prints are board backed and mounted in white mounts, ready for framing, and cellophane wrapped prior to flat packing in rigid board packaging. Prints are posted with 2nd class Royal Mail (FREE delivery). We are happy to mail prints with either first class mail, or recorded delivery for an extra charge.
FRAMED PRINTS:
We are able to offer a ‘Bespoke Framing Service’ for COLLECTION ONLY from my studio in Hornby, near Lancaster or from our framers in either Lancaster or Morecambe. We offer a choice of 3 quality frames: white wood, light oak and matte black for a more contemporary look. Prints will be framed to order and will be ready to collect within 10 working days.
*If you would like us to frame your order and live locally, please telephone us or email prior to placing your order.
CANVASES:
All box canvases are made to order within 10 working days. We can deliver canvases anywhere within the UK by courier for a charge of £28.00, or they can be collected from my studio in Hornby, near Lancaster.
We aim to send out all unframed and mounted prints within 5 – 7 days but delivery could take up to 10 days. If you require an item sooner than this, please contact us directly to check if this possible.
We will let you know if there will be a delay, offering either to keep the goods on back order or refund you. Unframed and mounted prints will be sent out with Royal Mail.
All prices are inclusive of postage for UK orders only. Please contact us if you are ordering from overseas for a postage quote.
OVERSEAS ORDERS:
We can only post unframed prints overseas. These will be rolled in a cardboard tube or flat packed in rigid board, depending on the size of the print. Please contact us for a postage quote prior to placing your order.
RETURNS
We hope you will be happy with your purchase, however if you are not please notify us within 7 days by telephone or email.
In the event of the goods ever being damaged or faulty we will cover all costs of postage and either refund or exchange the goods.
Please do not hesitate to contact us about any queries you may have on 01524 805609 or by email at [email protected]